Our Reputation means a Great Deal.... 6 Months Warranty Included with all vehicles this month ...........

What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is [FCA number]. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

First 4 Vauxhall is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.first4vauxhall.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. First 4 Vauxhall is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01582612882
  • Post: First 4 Vauxhall, Old Silsoe road, Clophill, Bedfordshire, MK45 4AR
  • Email: [email protected]

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: [email protected]

What our customers say about us

Our Reviews

First4Vauxhall were fantastic. They responded extremely quickly and were not pushy when we arrived to view the car, but were more than able to answer any questions we had. The car itself was clearly recently valeted and was spotless! After purchasing the car, they were brilliant in their communication and delivered the car quickly over the Christmas period, even taking extra time to get a sensor changed before handing it over to us. In such a busy time period, we were so impressed with them and my Dad who has helped to purchase most of my family’s cars was very impressed with them!
— Kara H
What a great car dealer Jason is. He made the experience so simple. He had a new mot, service, cam belt, water pump, 4 new tyres, front brakes and air Con recharge done on an alfa romeo prior to the sale. Only 45000 on the clock. I was going to scrap my old banger and Jason even sorted that for me. Rest assured if you find a vehicle for sale here that takes your fancy it will have been given the 5 star treatment before you drive it away.Thank you Jason.
— Greg P
Superb personal service from Jason. Great low mileage car. Serviced and full year's MOT. Delivery at no extra charge. Highly recommended :-)
— Andrew T
We are very pleased with the Hyundai i10 that we have been sold. Jason was very helpful throughout the process and we felt that the deal worked well for all of us. We would recommend this dealership.
— Anonymous
First class customer service. Will definitely buy from again. Super happy with my purchase.
— Emma S
Jason was meticulous, every part of the sale was covered and the car was in excellent condition at a very reasonable price, I would definitely recommend First4vauxhall .
— jonathon D
Outstanding dealer who provided excellent communication and customer service. It's been an absolute pleasure to purchase from First4Vauxhall. Highly recommended, professional and a pleasure to deal with
— Simon D
Was an absolute pleasure to do business with. Friendly and helpful with the purchase and in my case the trade in. The car was a low mileage ex motability vehicle in very clean condition. It was supplied to me at just three years old with 32000 miles on the clock . Full Motability Vehicle History Print supplied with car along with MOT docs. and a mechanical breakdown warranty for three months. Highly recommend this company .
— Peter O
Credit to the motor trade, Jason came across as a true gent who knew his stuff, fair price & car in good order even delivered promptly some 80 miles away. Thanks Rob Solihull
— rob D
Nothing but good things to say about my experience purchasing a vehicle from First4Vauxhall The vehicle was exactly as advertised, all [paperwork was explained and handled very thoroughly Excellent customer service, very friendly and helpful service, I would not hesitate to do business with First4 Vauxhall in the future , I would also be happy to recommend this company to family or friends. Highly satisfied with my experience Chris H from Lincs
— chris H
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